Here's the list of out most frequently answered questions. If you still can't find the answer to your question here just contact us and we will be glad to answer any questions
you may have.


Toll-Free Sales: (412) 407-7464 ext:1
Toll-Free Support: (412) 407-7464 ext:2
Email: Contact@SpiderC.com

Online Stores | Web Sites | Hosting/Email | Internet Marketing | eCommerce



What is the pricing for Spider Commerce?
Do you offer any kind of guarantee?
If my needs expand, can I upgrade my package in the future?
After someone checks out of my store, how do I get that money?
Can I use my own domain name with Spider Commerce?
Can I cancel anytime?
Can I build my new Spider Commerce site while the site at my other host stays live?
Do I need any special computer skills?
Why is Spider Commerce search engine friendly?
How does Spider Commerce compare to Yahoo! Merchant Solutions?
How can I benefit from a Web Site?
How can I benefit from an Online Store?
How will potential shoppers find my site?
How can I get high placements in the various search engines?
What will happen to my search engine listings if I switch to Spider Commerce?

How does an Online Store work?
Can I modify my Online Store?
Do I need any special computer skills?
How am I notified of a new order?
Can Spider Commerce sell soft goods (electronic goods)?
After someone checks out of my store, how do I get that money?
How can customers view the status of/track their orders?
Can I access my store from any computer?
Do I have to have an actual store?
How will I know how well my store is doing?
How does the drop-shipping process work?
Does Spider Commerce have a Wholesale/Retail Module?
How much Online Store design flexibility does Spider Commerce offer?
How does Spider Commerce calculate shipping?
How will potential shoppers find my site?
Can Spider Commerce help me sell my products?
Can I use my own domain name?

What forms of payment can I accept?
What do I need to have in order to process payments online?
Can I take credit cards without having a merchant account with internet payment gateway?
Do I have to get a merchant account?
What if I already have a merchant account?
Do I need a payment gateway?
What if I already have a payment gateway?
Where can I sign up for a merchant account and payment gateway?
What payment gateways & merchant account companies can I use?

Can I benefit from a Web Site?
Can Spider Commerce build my new site while the site at my other host stays live?
Can I use my own domain name?
What will happen to my search engine listings if I switch to Spider Commerce?
How much design flexibility does Spider Commerce offer?
Do I have to know HTML?
Can Spider Commerce design my Web Site?
Does Spider Commerce offer logo creation?

Are hosting and e-mail costs included?
Can I upgrade my storage or email volume?
If my needs expand, can I upgrade my package in the future?
Can I cancel anytime?
Can I use my own domain name?

How can I get high placements in the various search engines?
What will happen to my search engine listings if I switch to Spider Commerce?
How will potential shoppers find my site?
Why is Spider Commerce search engine friendly?
Is search engine submission Included?

Call Us Toll-Free (412) 407-7464

Do you offer any kind of guarantee?
Spider Commerce offers an unconditional 30 day money back guarantee. If for any reason Spider Commerce does not fit your needs you will get back the first month's payment. It is risk-free. -Back to Top-

If my needs expand, can I upgrade my package in the future?
Yes, you can upgrade your package at any time. -Back to Top-

After someone checks out of my store, how do I get that money?
When someone checks out of your Spider Commerce store using your online payment gateway, the money is transferred to your merchant account. Then, depending on your merchant account, you will receive the funds anywhere from 1 business day to the first payment cycle the following month. Most merchant accounts take only
1 to 3 days to transfer funds from the merchant account to your bank account. -Back to Top-

Can I use my own domain name with Spider Commerce?
Yes. With Spider Commerce you can point your domain directly to our servers. You do not need to use a sub-domain of Spider Commerce <-.Back to Top-

Can I cancel anytime?
Yes, you can cancel your monthly online store solution at any time without being assessed additional fees.
-Back to Top-

Can I build my new Spider Commerce site while the site at my other host stays live?
Yes! When you sign up for Spider Commerce you get your own IP address which you can work on while you keep your domain live at your existing host. When your Spider Commerce storefront is ready to go live will you change your DNS settings to point your domain to us. -Back to Top-

Do I need any special computer skills?
No, If you can simply check your email you can operate an Online Store. If you aren't sure how to check email we can help you with anything you may have a question with. You can even opt to have us completely operate your store to make sure it's in perfect order and to save you time. With a Spider Commerce Online Store, you simply receive the orders via email and ship them out. Other Web Sites are maintenance free after they are developed unless you decide to change something or have us do it for you.
-Back to Top-

Why is Spider Commerce search engine friendly?
Spider Commerce ensures the software you are using is search engine friendly to give you the best chance to get listed highly in search engines. There are many features and tools built right into Spider Commerce that help your site attain top listings! -Back to Top-

How does Spider Commerce compare to Yahoo! Merchant Solutions?
Spider Commerce has many competitive advantages over Yahoo! Merchant Solutions.

1) Price
Spider Commerce does not charge a percent of your revenues like Yahoo! Merchant Solutions does. That means that you keep more of what you make in your pocket helping you grow your business quicker.
2) Service
Spider Commerce is a personal company. We can come to your store, and help you though the whole process of completing your Online Store. Many customers prefer to have us develop their Online Stores or Web Sites for them. This does require a separate fee, but is very convenient for those not very familiar with computers or who simply don’t have the time to create an Online Store or Web Site.
3) Design Flexibility
Spider Commerce is a very flexible solution. With Yahoo! you are limited in your choices and may find
your options are not easy to use. Our Software can be fully customized for you or you can do it
yourself.

There are many more advantages. Please call our sales department to speak with an ecommerce expert and discuss all the benefits of going with Spider Commerce ecommerce solutions.-Back to Top-

How can I benefit from a Web Site/Online Store?
Tap into the Internet Market!
Reach new customers you never could before! Enrich existing customers with the ease of shopping at home!
List Your Services
Have your business' services listed as a permanent brochure.
Product Catalog
Not interested in selling on the internet but still would like your products searchable? Some companies prefer just to list products that are available and information pertaining to them. Give your customers a permanent catalog. This allows your customers to browse your store from their own home or place of business 24 hours a day 7 days a week. Just contact us with your questions and a Web Developer will help guide you through designing your catalog.
Business Representation
Representation of your company helps more customers get to know your business before they try it. This is great for special services like Health Care, Law, Maintenance and Construction.

How will potential shoppers find my site?
You must make plans to market your web site! We can help you with various marketing techniques, and a good start is your existing customers but they aren't necessary. Spider Commerce helps you out by having a search engine friendly shopping cart. When internet spiders pick up on your web site they will be able to be crawled and indexed by the major search engines.-Back to Top-

How can I get high placements in the various search engines?
We can optimize your web site to rank in the top 10 results on of the major search engines for your desired keyword phrases. We specially fine-tune your pages to exactly match the criteria of the biggest search engines based on the latest search engine intelligence. We have developed a very powerful formula!

Next, we manually submit your site to each major search engine. We then track each submission to make sure each search engine indexed your site and send you detailed ranking reports to show you exactly where you are positioned in the major engines. Each promotion includes two ranking reports: one initial report and one 3 months after submission.

We also help you with an online marketing strategy; we will share valuable tips and techniques including using your existing customers that will increase the profitability of your business and ensure
that you avoid costly mistakes that cause others to lose time and money. You will receive advice, tested techniques, insider secrets, and professional consultation.

What will happen to my search engine listings if I switch to Spider Commerce?
Typically, rankings will fluctuate when changing providers while the search engines spiders are re-indexing the pages. With good link popularity, the site will be crawled soon after the switch and the spiders will begin to index the new pages. After fluctuations, the listings will typically rebound and then increase due to the search engine friendliness of the Spider Commerce solution. -Back to Top-




Can I modify my Online Store?
Yes. Spider Commerce makes it easy to add products to your online store, and we will also be happy to do it for you.
Can Spider Commerce sell soft goods (electronic goods)?
Yes. You can sell things such as PDF’s, audio files, software applications, and more. When a customer successfully checks out, they will be sent a login and password automatically to log in and retrieve the file they purchased. -Back to Top-

How am I notified of a new order?
When an order is placed on your site, you will receive an email with the details of the order including the shipping and billing information, and the products that were ordered. Your customer will also receive an email with the same information verifying the order.-Back to Top-

How can customers view the status of/track their orders?
Spider Commerce allows customers to enter a username and password at checkout. This mechanism then allows customers to come back to the site and log in with their username and password to view the status of their order. There are numerous default order statuses (such as New Order, In Progress, and Completed). When the customer logs in, they will see the order status next to their order. Additionally, there is a special field for tracking numbers. You can use this field to enter in the tracking number information so your customer can track their order.-Back to Top-

Can I access my store from any computer?
Yes, If you have an Internet connection, then you have access to your store.-Back to Top-

Do I have to have an actual store?
No, you/we can set up a complete Online Store without the need of an actual store. One or more products are all you need, and you can have an Online Store.-Back to Top-

How will I know how well my store is doing?
You have the ability to select a period and view total monthly sales, and most visited categories.
-Back to Top-
How does drop-shipping process work?
When an order is placed, an e-mail is sent to the drop-ship vendor. E-mails also will be sent to notify you of the order fills.-Back to Top-

Does Spider Commerce have a Wholesale/Retail Module?
Yes. Price levels are very flexible and allow you to create numerous groups of products. Each product that you sell can have a particular price managed by percent. Great for doing storewide sales!

How much Online Store design flexibility does Spider Commerce offer?
Virtually all areas of the website can be edited; many of these areas you can modify with your own HTML, Javascript, or Flash. Even though Spider Commerce offers all of this power and flexibility, it is a very simple solution to use. Even novices can create professional looking web sites with the point and click options, clickable style sheet, and WYSIWYG (standing for “What You See Is What You Get”) editor available in any area where you can add your own custom HTML code.-Back to Top-

How much Online Store design flexibility does Spider Commerce offer?
Virtually all areas of the website can be edited; many of these areas you can modify with your own HTML, Javascript, or Flash. Even though Spider Commerce offers all of this power and flexibility, it is a very simple solution to use. Even novices can create professional looking web sites with the point and click options, clickable style sheet, and WYSIWYG (standing for “What You See Is What You Get”) editor available in any area where you can add your own custom HTML code.-Back to Top-

How does Spider Commerce calculate shipping?
You can calculate shipping rates in any combination of the following three ways.

1) Real Time Shipping Rates
Calculate shipping by weight and location and have live shipping rates post to your customers directly from the carriers you choose; UPS, FedEx, or USPS.

2) Custom Shipping Table by Weight
Rather than using the actual rates from the carriers, you can use your own defined shipping rates that are determined by the overall weight of the items in the shopping cart.

3) Custom Shipping Table by Price
You can use your own defined shipping rates that are determined by the overall price of the items in the shopping cart.

One very popular configuration is to use Real Time Shipping Rates in conjunction with Custom Shipping Table by Price. Many merchants will offer real time rates from their carrier of choice for ground and air shipments, but also will run a special for free shipping over a certain order total. They will use the Real Time Shipping Rates and create a custom table for Free Shipping by price where the prices for which the shipping rate of $0.00 is defined only over the dollar amount. (For example, all orders over $100 receive free shipping).-Back to Top-

Can Spider Commerce help me sell my products?
Yes, we provide you with the ability to offer coupons and gift certificates, as well as many other customer experience-enhancing tools.-Back to Top-

What forms of payment can I accept?
Depending on your selection of payment gateway, you could accept all major credit cards, E-checks, and Paypal.-Back to Top-

What do I need to have in order to process payments online?
You'll need to have an Internet merchant account and a payment gateway to process the payment online. Or Paypal offers this service free of any monthly charge.-Back to Top-

Can I take credit cards without having a merchant account with internet payment gateway?
Yes, you can! Spider Commerce offers a solution called custom payment. With custom payment, you can set up to take credit cards manually. Then all you need to do is log into your Spider Commerce storefront, capture that credit card information, and punch it into your desktop credit card terminal. You can alos use Paypal to accept credit cards.
-Back to Top-
Do I have to get a merchant account?
No, you can run the store without a merchant account. Paypal is a free alternative solution, but a major drawback is that customers are redirected to the Paypal website during the checkout process as opposed to staying on YOUR website the entire time. Another option is to collect credit card information online and manually enter the data into your retail terminal.-Back to Top-

What if I already have a merchant account?
If you already have a merchant account, check with your bank to ensure it's an Internet merchant account . It's often best to sign up for a separate merchant account for Internet transactions.
-Back to Top-

Do I need a payment gateway?
Yes. Or, you can have your store powered by PayPal for free. Switching payment gateways is as easy as a few clicks.-Back to Top-

What if I already have a payment gateway?
If you already have a payment gateway, check with your bank to ensure it's an Internet payment gateway . It's often best to sign up for a separate payment gateway for Internet transactions.
-Back to Top-
Can I access my store from any Computer?
Yes, if you have an Internet connection, then you have access to your store.-Back to Top-

Do I have to know HTML?
No, we set up a complete online store for you. -Back to Top-

How much design flexibility does Spider Commerce offer?
We have a Style Catalog with thousands of Web Site Layouts and Graphic ideas!! We can also create a
completely custom look for your Web Site or Online Store. -Back to Top-

Can Spider Commerce design my Web Site?
Yes, if you want to have an entirely unique Web Site our professional designers and graphic artists will create a custom website for you that will set you apart from the competition and help to create an identity for your company. -Back to Top-

Does Spider Commerce offer logo creation?
Yes, we can design your logo, buttons and e-mail templates. -Back to Top-

Are hosting and e-mail costs included?
Yes, hosting and e-mail accounts are included in the price of your monthly solution. -Back to Top-

Can I upgrade my storage or email volume?
You can upgrade either or both for an additional fee per month. -Contact us- for desired application.
-Back to Top- 

If my needs expand, can I upgrade my package in the future?
Yes, we can upgrade each Online Store Package as well as any Web Site application to fit your needs. Just -contact us- and we will be glad to assist you in creating the package that you need.
-Back to Top-

Can I cancel anytime?
Yes, you can cancel your monthly online store solution at any time without being assessed additional fees.
-Back to Top-

Can I use my own domain name with Spider Commerce?
Yes. With Spider Commerce you can point your domain directly to our servers. You do not need to use a sub-domain of Spider Commerce. -Back to Top-

How can I get high placements in the various search engines?
We can optimize your web site to rank in the top 10 results on of the major search engines for your desired keyword phrases. We specially fine-tune your pages to exactly match the criteria of the biggest search engines based on the latest search engine intelligence. We have developed a very powerful formula! -Back to Top-

Next, we manually submit your site to each major search engine. We then track each submission to make sure each search engine indexed your site and send you detailed ranking reports to show you exactly where you are positioned in the major engines. Each promotion includes two ranking reports: one initial report and one 3 months after submission.

We also help you with an online marketing strategy, we will share valuable tips and techniques that will increase the profitability of your business and ensure that you avoid costly mistakes that cause others to lose time and money. You will receive advice, tested techniques, insider secrets, and professional consultation.

What will happen to my search engine listings if I switch to Spider Commerce?
Typically, rankings will fluctuate when changing providers while the search engines spiders are re-indexing the pages. With good link popularity, the site will be crawled soon after the switch and the spiders will begin to index the new pages. After fluctuations, the listings will typically rebound and then increase due to the search engine friendliness of the Spider Commerce solution.-Back to Top-

Why is Spider Commerce search engine friendly?
Spider Commerce ensures the software you are using is search engine friendly to give you the best chance to be listed highly in search engines. There are many features and tools built right into Spider Commerce that help
your site attain top listings! -Back to Top-

Is search engine submission Included?
Spider Commerce submits our Online Stores and Web Sites to Yahoo, Google and over 40 more popular search engines, making it easy to gain new customers and enrich existing ones.
-Back to Top-